At Jazz Home Services, we specialize in providing top-notch plumbing, HVAC, and electrical services to residential and commercial clients. Our team is dedicated to ensuring comfort and efficiency in every project we undertake. We are looking for skilled and motivated individuals to join our growing team and contribute to our mission of excellence in Customer Service solutions. We’ve been in business for 30+ years, and our growth continues due to our great reputation and company culture. Our teams are treated like family, so they can treat our customers with the same respect. We’re always looking for people who are self-motivated and customer-focused.
We are seeking an experienced Customer Service Supervisor to join our team. The ideal candidate will have a strong background in in supervising a team. They should be detail-oriented, customer-focused, and able to work independently as well as part of a team.
What We Offer!
- Industry-leading benefits package
- Medical, Dental, and Vision
- Company vehicle, gas card, tablet, uniform
- Employee Discounts
- Career growth opportunities
- 1-Week Paid Vacation First Year
- Paid Holidays
- 401(k), IRA
What will you do?
- Respond to customer inquiries via phone, email, SMS etc. with professionalism, accuracy, and urgency.
- Provide clear information on HVAC, and plumbing products, services, maintenance plans, warranties, and company policies.
- Assist customers with placing orders, scheduling appointments, and processing returns or exchanges.
- Handle and resolve customer concerns with empathy, confidence, and strong problem-solving skills.
- Offer basic troubleshooting support for HVAC, and plumbing products and guide customers through simple installation or maintenance steps.
- Coordinate with technical teams for advanced troubleshooting and service needs.
- Escalate complex situations to the appropriate department or manager when needed.
- Ensure accurate processing of customer orders and timely fulfillment.
- Monitor order status, proactively communicate updates, and set clear expectations with customers.
- Maintain and update customer accounts and records within the CRM system.
- Provide customers with information about promotions, discounts, maintenance plans, and new product offerings.
- Help customers choose the right service or product based on their needs. No hard sales, but confident guidance encouraged.
- Identify opportunities to enhance the customer’s experience and strengthen loyalty.
Qualifications
- 1–2 years of customer service supervisor experience; HVAC or home-services industry experience is a strong plus.
- Familiarity with HVAC systems or terminology preferred; willingness to learn quickly is essential.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a calm, professional approach to conflict resolution.
- Comfortable working in a fast-paced environment with high call volume.
- Proficient with customer service tools, CRM systems, and standard office software.
- Ability to multitask effectively while maintaining accuracy and attention to detail.
- Positive attitude, team-oriented mindset, and commitment to delivering exceptional customer experiences.
- Sales or upselling experience not required, but a natural ability to guide customers toward the right solutions is a plus.
- Ability to work a 4x10 schedule (four 10-hour shifts per week) with flexibility for evenings or weekends as needed.
Pay Transparency:
The starting rate for this opportunity ranges from $25 - $30 an hour. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. Other rewards may include incentive plan opportunities and annual bonus eligibility.
We provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. Please note that the compensation information is a good-faith estimate for this position. It assumes a rate based on location and experience.
Jazz is an equal opportunity employer. We provide equal employment opportunities to everyone regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability. We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, you will be contacted by an Apex recruiter with an @apexservicepartners.com email directly from our organization.
